Your Forever Song - FAQs
How does the ordering & payment process work?
As soon as you order a custom wedding song package, Caitlin will contact you to talk you through the customisation process to make sure you're happy. You'll then pay a deposit of 50%, which, after a 7 day money back guarantee period, will be non-refundable. (See below). The final 50% of the fee will be payable on completion & delivery of the song.
Is there a money back guarantee?
As this is a personalised & fully customised song, we work very closely with you throughout this entire process. Therefore, any aspects of the song/recording that you are unhappy with, we'll endeavour to correct during the process. However, if you're still unhappy once the song is finished, (& we hope this won't be the case) you are under no obligation to pay the final 50% balance. However, we are sadly unable to refund your deposit as we will have paid for musicians and/or studio time, in addition to spending many hours writing your song.
However, as stated above, you will have 7 days, from the date you pay your deposit, to change your mind & receive your 50% deposit back, after which time, the deposit becomes non-refundable.
Can I just have an existing favourite song re-recorded & performed by you?
Certainly! If you don't want a brand new song, we are more than happy to rearrange an existing old favourite in any style you prefer. Do please get in touch for the prices for this service. It will obviously cost less than for a newly composed song.
Will I own the finished song?
You will own the copyright to the Sound Recording from the date which you paid. Harvey/Grey Music will retain the copyright to the actual song composition But the sound recording belongs to you. This is your song forever.